Insurance Claims and Restoration Programs
Partnering for Trusted Claims Support
The staff at Paul Davis offers a wide range of property damage cleanup, contents restoration and reconstruction expertise as a result of water, mould, fire, storm or other disaster. We are multi-peril insurance repair experts in both residential and commercial properties. Since 1966, the Paul Davis team has been serving the insurance industry and their policy holder customers in restoring more than two million properties.
The Paul Davis staff has complete industry, construction and restoration expertise. We are a community of experts, who have come from different backgrounds rich in experience. The team at Paul Davis is trained and licensed using IICRC-sanctioned restoration techniques.
Why Use Paul Davis: The "Insider" Advantage
Paul Davis doesn't just fix walls; they manage the gap between you and your insurance company.
The Preferred Vendor Advantage
Most major insurance carriers (like Allstate, CAA, etc.) have Paul Davis on their "Preferred Vendor" list. This means the insurance company already trusts their estimates. When Paul Davis submits a quote, it’s a quick approval process, whereas an outside contractor might be tied up in "audit" for weeks.
Documentation as Evidence
Paul Davis uses advanced technology like Docusketch™ (360° immersive tours) and MICA (web-based assessment). They provide 99% accurate digital floor plans and moisture readings. For an insurance adjuster, this level of data is undeniable proof of loss, which prevents them from "lowballing" your settlement.
Along the way, we have not forgotten that there are two customers in this business, the insurance carrier and the property owner.
Our Emergency Response
Paul Davis franchisees across Canada are ready to respond to your property damage, 24/7.
We'll contact you within 30 minutes of your call
Four hour onsite response with accurate documentation and estimates
Communication with the insurance adjuster within 24 hours
Empathy and concern for your customers
How to Use Paul Davis During the Claim Process
To get the best result, you should treat Paul Davis as your technical advocate from the very first hour.
01
Act Quickly to Prevent Further Damage
Insurance policies typically require property owners to take reasonable steps to prevent additional damage, often referred to as the duty to mitigate.
Emergency mitigation steps may include:
- Water extraction and structural drying
- Roof tarping and board-ups
- Temporary stabilization of damaged areas
Taking these steps quickly can help limit secondary issues such as mould growth or structural deterioration.
02
Coordinate the Inspection With Your Paul Davis Team
When your insurance adjuster schedules an inspection, it can be helpful to have your Paul Davis project manager present.
How to do it: Tell your adjuster: "I am working with Paul Davis, and I want them present for the inspection to ensure all technical damage is documented."
The Benefit: A restoration professional can help identify and document areas of damage that may not always be immediately visible, such as:
- Moisture behind walls or baseboards
- Smoke residue in HVAC systems
- Hidden structural moisture
This collaboration helps ensure the full scope of damage is clearly documented for the claim.
03
Document and Restore Your Contents
In many insurance claims, building damage and personal contents are handled separately.
How to do it: Have the Paul Davis team assist with contents inventory and pack-out services, which may include:
- Documenting and cataloging damaged items
- Cleaning and restoring salvageable belongings
- Specialized cleaning technologies for electronics, textiles, and household goods
The benefit: Centralized documentation and restoration can help streamline the process and keep claim records organized.
04
Direct Billing
In some cases, Paul Davis may be able to work directly with your insurance provider for payment, depending on the insurer and policy.
Potential benefits include:
- Simplified billing processes
- Reduced out-of-pocket payments upfront
- Faster coordination between restoration teams and adjusters
- You don't have to front thousands of dollars out of pocket and wait for a reimbursement check. It simplifies your financial life during a crisis.
Quality Assurance Centre
The Paul Davis Quality Assurance Center was created to ensure the accuracy of claims file preparation and program standard compliance by the Paul Davis network as stated by your requirements.
Our employees work daily with Paul Davis franchise offices and client representatives to ensure objectives are met. The overall benefit of this function is to improve program accuracy which results in the faster settlement of claims and cost saving to our clients.
If your policy holder’s business or home is damaged by water, fire, mould, storm or other disaster, call Paul Davis!
Have Questions? We’re Here to Help!
We're happy to discuss future opportunities and answer any questions you may have. Partner with us to provide your clients with trusted, expert property restoration services backed by decades of experience.
