Supportive steps to protect your family, health, and home right after a fire.

A house fire is one of the most traumatic events a family can face. Once the flames are out and the fire crews leave, the next 72 hours are critical — not just for physical safety but for emotional support, logistical planning, and beginning your path to recovery. Taking these early steps methodically helps protect your health, secure your property, and start rebuilding with confidence.
1. Safety First: Don’t Rush Back In
Before anything else, ensure it’s safe to return. Wait until the fire department or an inspector confirms that the structure is safe to enter. Fires can weaken floors, roof supports, and walls, and lingering hazards like smoke, heat pockets, or electrical damage may remain.
2. Get Medical Checked
Even if no injuries are obvious, arrange medical checks for everyone — especially children, seniors, and those with respiratory conditions. Smoke inhalation and carbon monoxide exposure can cause delayed symptoms.
3. Contact Your Insurance Company Within 24 Hours
Call your insurer as soon as possible to start your claim. Note the name of the representative you speak with, ask about emergency living expenses (like hotel or rental coverage), and get clear instructions on deadlines and required documentation.
4. Document Everything Before Cleanup
If authorities say it’s safe, begin careful documentation before you touch anything:
- Take wide and close‑up photos of every room.
- Photograph damaged and partially damaged items.
- Record videos while narrating what you’re seeing.
This record strengthens your insurance claim and protects your financial recovery.
5. Secure Temporary Housing
You may be displaced from your home for days, weeks, or longer. Consider staying with family, friends, or in temporary accommodation covered by insurance. Choosing a location close to your children’s school or work can help maintain routines and emotional stability.
6. Protect the Property from Further Damage
Arrange for Paul Davis to board up broken windows and doors, tarps on damaged roof sections, and basic weather protection. This prevents theft, storm damage, and secondary losses.
7. Start Replacing Critical Documents
Replace lost identification and financial documents quickly — such as driver’s licences, passports, banking cards, and insurance policies. Contact your financial institutions to notify them and request replacements.
8. Emotional Support Matters
Loss from a fire is not just physical — it’s deeply emotional. You may experience shock, disbelief, or grief. Be patient with yourself and your family. Lean on loved ones and, if needed, seek professional counselling or community support groups to help process what you’re going through.
You’re Not Alone — Paul Davis Is Here to Help
The road from today to recovery can feel long and overwhelming, but Paul Davis professionals are here with you every step of the way. From emergency board‑up and water & smoke damage restoration to insurance coordination and reconstruction, we deliver compassionate, experienced support when you need it most.
Contact your local Paul Davis today — we help families rebuild safely and with dignity.
Our Emergency Response Promise
Paul Davis franchisees across Canada are ready to respond to your property damage, 24/7.
We'll contact you within 30 minutes of your call
We’re onsite within hours
We document your process thoroughly
We serve you with empathy and concern for your situation
